Frequently Asked Questions
Everything you need to know about bringing kin. into your home.
What is the typical shipping timeframe for kin. furniture?
Most of our handcrafted pieces are shipped within 5-7 business days. Large furniture items may require white-glove delivery, which typically takes 2-3 weeks depending on your location.
Do you offer international shipping?
Currently, kin. ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.
What is your return policy for home decor?
We want you to love your space. If you are not satisfied, you can return most items within 30 days of delivery. Items must be in original packaging and unassembled to qualify for a full refund.
Are your materials sustainably sourced?
Sustainability is at the heart of kin. We prioritize FSC-certified woods, recycled textiles, and non-toxic finishes to ensure our products are safe for both your home and the planet.
How can I track my order status?
Once your order is processed, you will receive an email with a unique tracking number. You can also log into your kin. account to view real-time updates on your shipment.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. For larger furniture purchases, we also offer flexible financing options through Affirm at checkout.